Dos and Don’ts of Interviewing

DOS AND DON’TS OF INTERVIEWING

The rules of interviewing are similar to the rules which govern most human interactions and to the rules which govern most investigative and problem-solving processes. In effect they can be called the rules of the game.

  1. Do not assume anything.
  2. Do not form pre-judgments.
  3. Do ask questions which start with who, what, where, when, why, and how, where
  4. Do ask both open and closed questions.
  5. Do verify understanding through probing and confirming questions.
  6. Do avoid confrontation.
  7. Do act in a friendly but professional manner.
  8. Do not
  9. Do listen actively.
  10. Do take notes, but do not be obtrusive about it.
  11. Do let the interviewee do most of the talking
  12. Do establish rapport early and maintain it.
  13. Do maintain control over the subject matter.
  14. Do not go off on tangents.
  15. Do establish a time frame for the interview and stick to it.
  16. Do conclude positively.
  17. Do allow for follow-up or clarification interviews later on.
  18. Do be polite and courteous

Leave a Reply

Your email address will not be published. Required fields are marked *