DOS AND DON’TS OF INTERVIEWING
The rules of interviewing are similar to the rules which govern most human interactions and to the rules which govern most investigative and problem-solving processes. In effect they can be called the rules of the game.
- Do not assume anything.
- Do not form pre-judgments.
- Do ask questions which start with who, what, where, when, why, and how, where
- Do ask both open and closed questions.
- Do verify understanding through probing and confirming questions.
- Do avoid confrontation.
- Do act in a friendly but professional manner.
- Do not
- Do listen actively.
- Do take notes, but do not be obtrusive about it.
- Do let the interviewee do most of the talking
- Do establish rapport early and maintain it.
- Do maintain control over the subject matter.
- Do not go off on tangents.
- Do establish a time frame for the interview and stick to it.
- Do conclude positively.
- Do allow for follow-up or clarification interviews later on.
- Do be polite and courteous